Hybrid Infrastructure Management

• Administer and support systems across AWS, Microsoft Azure, Google Cloud Platform (GCP), and on-premises environments.
• Maintain and optimize Windows/Linux servers, Active Directory, virtualization platforms (VMware/Hyper-V), and SAN/NAS storage.
• Deploy and maintain cloud services (VMs, storage, load balancers, containers, etc.) using infrastructure-as-code (IaC).
   

Service Operations (SrvOps)

• Monitor end-to-end service health and availability using unified observability platforms (e.g., Azure Monitor, CloudWatch, GCP Ops, Prometheus).
• Implement self-healing automation, event-driven response, and automated ticketing for incidents and outages.
• Align service operations with ITIL/ITSM best practices (incident, problem, change, and asset management).

Automation & Optimization

• Create automation scripts for provisioning, patching, backups, and configuration management (PowerShell, Bash, Python).
• Reduce manual tasks by integrating systems through APIs, bots, and orchestration tools (e.g., Azure Logic Apps, AWS Lambda, Google Cloud Functions).
• Proactively monitor costs and optimize resource usage across all platforms.

Security & Compliance

• Manage user access, RBAC, identity federation (Azure Entra ID, AWS IAM, Google IAM).
• Ensure compliance with ISO 27001, ISO 21001, and internal governance policies.
• Conduct regular vulnerability assessments, patch cycles, and backup/recovery tests.

Collaboration & Support

• Work closely with the Helpdesk, NetOps, DevOps, and TechOps teams to provide seamless service delivery.
• Provide Tier 2/3 technical support for escalated service-related incidents.
• Maintain system documentation, asset records, SOPs, and runbooks.

Requirements:

• Diploma/Bachelor’s degree in IT, Computer Science or a related field.
• Minimum 1 year of experience in systems/cloud administration and service operations.
• Experience managing multi-cloud platforms (AWS, Azure, GCP) and on-prem infrastructure.
• Familiar with tools such as ServiceNow, Jira Service Management, or Freshservice.

Preferred Certifications:

• AWS Certified SysOps Administrator / CloudOps Engineer
• Microsoft Certified: Azure Administrator Associate
• Google Associate Cloud Engineer
• ITIL Foundation or ITSM Certification
• VMware Certified Professional (VCP) or equivalent.

We thank you for your application. Please note that only shortlisted candidates will be contacted.